Effective Date: [Insert Date]

Thank you for shopping with [Your Store Name]. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The return request is submitted within 7 days of receiving the order.
  • The product is unused, unworn, unwashed, and in its original condition with all tags, packaging, accessories, and invoice intact.

Products that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized products.
  • Gift cards or promotional items.
  • Products marked as Non-Returnable on the product page.
  • Items damaged due to misuse, improper handling, or normal wear and tear.
  • Hygiene-sensitive products such as earrings (unless received damaged or defective).

3. Return Process

To initiate a return:

  1. Contact our customer support within the eligible return period.
  2. Provide your order number, reason for return, and clear photos (if the product is damaged or incorrect).
  3. Once approved, we will provide return instructions or arrange a pickup where available.
  4. After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

4. Refund Policy

  • Approved refunds will be processed to the original payment method.
  • Refunds are generally processed within 5–10 business days after the returned item passes inspection.
  • Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product).

5. Exchange Policy

We offer exchanges only for:

  • Damaged or defective products.
  • Incorrect products delivered.

Exchange requests must be made within 7 days of delivery and are subject to product availability.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number.
  • Photos or videos showing the issue.
  • A brief description of the problem.

We will arrange a replacement, exchange, or refund after verification.

7. Cancellation and Refund

  • Orders cancelled before shipment are eligible for a full refund.
  • Orders that have already been shipped cannot be cancelled. Please refer to our Cancellation Policy for more information.

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Business Name: [Your Store Name]
Email: support@[yourdomain].com
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

By placing an order on [Your Store Name], you acknowledge that you have read and agreed to this Refund and Return Policy.