Effective Date: [Insert Date]

At [Your Store Name], we strive to provide a smooth shopping experience. Please read our cancellation policy carefully before placing an order.

1. Order Cancellation by Customer

  • Orders can be cancelled within 24 hours of placing the order or before they are shipped, whichever comes first.
  • Once an order has been dispatched, it cannot be cancelled.
  • To request a cancellation, contact our customer support with your order number.

2. Cancellation by the Store

We reserve the right to cancel an order under the following circumstances:

  • Product is out of stock or unavailable.
  • Incorrect pricing or product information due to a technical error.
  • Payment could not be verified or was unsuccessful.
  • Suspicious or fraudulent activity is detected.
  • Delivery is not possible to the provided address.

3. Refund for Cancelled Orders

  • If an order is cancelled before shipment, a full refund will be processed.
  • Refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

4. Customized or Personalized Products

Orders for customized, personalized, or made-to-order products cannot be cancelled once production has started.

5. Contact Us

If you have any questions regarding order cancellations, please contact us:

Email: support@[yourdomain].com
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

By placing an order on our website, you acknowledge that you have read and agreed to this Cancellation Policy.